privacy policy

last updated november 8, 2026. draft: this policy hasn't been reviewed by a lawyer yet.

the short version

• we collect what it takes to file a request for your own plate, and nothing else.
• your license, registration and signature are encrypted before they're stored. we delete your license as soon as we've checked it, your registration and signature when your case closes (unless you ask us to keep your registration on file), and agency records 90 days later unless you keep them.
• we never sell your data, and we never use it for ads.
• we only file for the registered owner. we don't help anyone look up someone else.

what we collect

• about you: your name, email, and phone if you give it.
• about the vehicle: plate, state, the vehicle description you enter, and the dates you ask about.
• proof: a photo or pdf of your driver's license and your vehicle registration.
• your signature: the image you draw, the name you type, the time, your ip address and browser type, and a fingerprint (hash) of the exact authorization text you signed. that's the record that you signed it.
• payment: clocked is free, so we don't take a card. if an agency quotes a fee and you ok it, stripe handles your card. we see that you paid and the amount, never your card number.
• what agencies send: letters, emails and record files about your request.

why

• to confirm the plate is registered to you before we file anything.
• to file and follow up on your request, and show the agency you're the owner.
• to send you updates, fee quotes and results.
• to keep a record of what we filed and when.

who sees it

• our team: only the people working your case.
• the agencies you pick: they get the request letter (your name, email, plate, vehicle and dates), your signed authorization and your registration. they get your driver's license only if they ask for it.
• service providers: supabase (database and encrypted file storage), stripe (payments), cloudflare (website), and our email provider. they handle data for us under their own terms and don't get to use it for themselves.
• when the law requires it: for example a subpoena or court order, or to report a request we believe is meant to stalk or harm someone.

your request may be public

in florida, letters and emails sent to a government agency are usually public records too. that means your request, including your name and plate, may be a public record at the agency. this is florida law, not our choice. we keep the request to what it needs.

how long we keep it

• driver's license: deleted as soon as we've checked it against your registration, unless an agency you picked asks for it, then when your case closes.
• registration and signature image: deleted when your case closes. if we reject a case, everything is deleted right then.
• registration on file: if you tick "keep my registration on file", we keep one encrypted copy of your registration for 12 months after we verify you, so your next request from your case link skips the photos. it moves to your newest request without restarting the 12 months. it's sent only to the agencies you pick. remove it any time on your case page, and "delete everything" removes it too. your license is never kept.
• monthly plan: if you start one, we keep an encrypted copy of your registration and the signature on your standing authorization while the plan is on, because each month's request includes them. when the plan ends, the registration copy is deleted. your license is never kept for a plan.
• agency record files: deleted 90 days after your case closes, unless you tick "keep my records" on your case page. then they stay until you delete them. you can change your mind any time.
• monthly reminder: if you tick it, we email you about once a month to ask again. every reminder has a one-click stop link, and the switch is on your case page.
• delete everything now: once your case closes, your case page has a button that deletes every stored file on it right away. the case log below stays for tax and recordkeeping.
• requests you start but don't submit: deleted after 7 days.
• the wait list: your email, and your county if you give it. we use it only to tell you when a free spot opens. it's deleted 30 days after we email you a spot, or after 6 months, whichever comes first. reply "remove" to any of our emails to come off sooner.
• the case log (your name, email, plate, dates, the letters we filed, agency replies and payment records): kept for 3 years, then deleted, so we can answer questions about a filing and keep tax records.
• want something deleted sooner? email records@headedin.com from the address on your case. if a request is still open, we'll tell you what deleting will stop.

security

files are encrypted with aes-256 before they're stored, in a private bucket the public can't reach. your case page needs a long private link we email only to you. no system is perfect. if something happens to your data, we'll tell you as florida law requires.

not for kids

clocked is for adults who own a vehicle. we don't knowingly collect data from anyone under 18.

contact

headed in llc, st. petersburg, florida. records@headedin.com. terms of service