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NEXT GUEST · FOR YOUR CLEANER

One text for every turnover

When the guest leaves, who's coming next, which beds to make, what to restock and which photos to send back. Fill it in, then text it. Nothing leaves this phone until you send it yourself.

The text

Open in Messages

Your cleaner uses their own door code from the lock's app, never a guest's. How to set cleaner codes.

Cleaner found damage? Your Airbnb deadline

The clock starts at that guest's checkout, not when you notice.

  • Photos or video of the damage, and the "before" photos from the last clean.
  • A repair or cleaning estimate, or the receipt.
  • Ask the guest first in the Resolution Center. They get 24 hours to respond. If they don't, pay part or say no, you can ask Airbnb to step in.
  • To bring in Airbnb Support, send your proof within 14 days of the damage too.

Airbnb's AirCover for Hosts page, seen Nov 11 2026: airbnb.com/guarantee. Check your Resolution Center for your own booking's dates.

How many sheet and towel sets to own

A common rule of thumb for rentals: three sets per bed when the wash is done at the house (one on the bed, one in the wash, one on the shelf), four when it's sent out. Add a set if guests swap in and out the same day.

More for turnover day